Account and data request

Close your Luxpaze account

Customers can close their Luxpaze account from the website or mobile app. This page explains the process for customers who need to start from the web, including customers who have removed the app.

What happens when you close your account

Your customer profile is closed and sign-in is disabled.
Eligible personal account data is removed from active customer features.
Some order, refund, fraud-prevention, security, accounting, and legal records may be retained where required.

Use self-service closure

If you can sign in, use the secure close-account flow. We will show your email first, ask for your current password, and only show the optional reason and DELETE confirmation after the password is verified.

Cannot access your account?

Email support from the address on your Luxpaze account and ask to close your account. We may ask for extra verification before acting on the request.

Email support@luxpaze.com

Before you request closure

Orders and returns

Finish any active orders, returns, refunds, or disputes before closing your account where possible.

Data retained by law

Marketplace transaction records may need to remain in our systems for legal, accounting, security, fraud-prevention, or dispute reasons.

Need privacy help?

Review the Privacy Policy or contact support if you want to ask about access, correction, or deletion of eligible personal information.