Answers for the usual things.
Where can I see my order?
Sign in and open My Orders. Each seller order has its own status because products from different stores may be delivered separately.
When can I report a problem?
After an order is marked delivered, open the order and use Report a problem or Return/Refund. Add clear details and photos where helpful.
How are delivery and other fees decided?
The checkout uses the current fee schedule for each seller. You will see customer-paid delivery, tax or service charges before you place the order.
How can I become a seller?
Open Sell on Luxpaze in the footer, complete the application and upload the requested documents. An administrator reviews the documents before approval.
Can I close my account?
Yes. Use the Close account page or your signed-in account settings. Some transaction and legal records may be retained where required.
Direct supportsupport@luxpaze.com