Marketplace Fees and Vendor Payout Policy

Fees

The current platform default charges customers a 3% service fee at checkout. Luxpaze expects Paystack's payment-processing cost, currently planned at 1.95%, to be covered from that customer fee when Paystack is enabled.

The current platform default charges vendors a fixed GHS 0.50 successful transaction fee per eligible order. This replaces a percentage vendor commission unless a seller-specific schedule is configured by an administrator.

Applicable transaction fees, customer service fees, payout fees, taxes, shipping adjustments, promotional contributions, refunds, chargebacks, penalties, and other authorised deductions should be shown in the vendor portal or agreed vendor schedule.

The active schedule shown in the vendor portal applies to new eligible orders. Each order keeps a snapshot of the rules used when it was placed, so a later change does not silently alter that order.

Payouts

The current platform default payout fee is GHS 1.00 for mobile money payouts and GHS 8.00 for bank payouts. Administrators can update these amounts from the fee schedule controls.

Luxpaze does not intend to hold vendor money as a normal business model. Where provider subaccounts or split settlement are active, eligible vendor proceeds may be routed directly by the provider after payment confirmation, usually following the provider's settlement timeline.

Paystack has described the expected settlement timing as T+1 working day for the relevant account, meaning the transaction day plus one business day. Payments made near cut-off times, on weekends, or before public holidays may settle later.

Payout timing still depends on order completion rules, minimum payout, returns, disputes, fraud checks, verification requirements, chargebacks, provider downtime, bank/mobile-money network availability, and any legal or compliance restriction.

Delivery partners are normally paid by Luxpaze after operational reconciliation, such as daily or weekly, unless the delivery partner agreement requires another payment timing.

Changes

Material fee changes will be communicated before they take effect where the vendor agreement or applicable law requires notice. Seller-specific schedules override the platform default until an administrator resets them.