Vendor Marketplace Terms

Application and verification

Vendors must provide accurate business, ownership, tax, payout, identity, and compliance information. Luxpaze may verify submissions, request additional evidence, approve or reject applications, and periodically re-check vendor eligibility.

Listings and fulfilment

• Listings must be accurate, lawful, safe, current, and supported by images the vendor is authorised to use.
• Vendors are responsible for stock, pricing, product quality, authenticity, preparation, packaging, fulfilment, customer communication, and legally required disclosures.
• Vendors must protect customer order information and use it only for fulfilment, support, legal obligations, and authorised marketplace activity.
• Vendors must cooperate with returns, refunds, disputes, recalls, fraud reviews, and platform investigations.

Fees, balance, and payouts

The current platform default deducts a fixed GHS 0.50 vendor successful transaction fee from eligible seller proceeds for each paid order. This is separate from customer-paid service fees and delivery fees.

Luxpaze is designed so eligible seller proceeds can be routed directly through approved payment-provider subaccounts or split settlement where supported. Provider settlement may follow a T+1 working-day cycle, meaning the transaction day plus one business day, subject to cut-off times, weekends, holidays, bank/mobile-money network delays, and account verification.

A successful customer payment can appear in the vendor dashboard before funds reach the payout account. Luxpaze may still show the proceeds as awaiting settlement, settled, disputed, refunded, or held depending on provider confirmation and order risk checks.

The current default payout fee is GHS 1.00 for mobile money payouts and GHS 8.00 for bank payouts. These amounts may be updated by administrators and shown in the vendor portal.

Restricted conduct

Vendors must not list prohibited, counterfeit, stolen, unsafe, infringing, deceptive, or unlawfully regulated products; manipulate reviews; misuse customer information; or move transactions off-platform to avoid fees or protections.

Suspension and records

Luxpaze may restrict listings, hold administrative actions, suspend a store, or terminate vendor access for security, legal, fraud, safety, quality, or repeated policy concerns. Transaction and audit records may be retained where required for disputes, accounting, security, and legal compliance.